Ticketing
Plank is the cutting-edge management and CRM platform that provides advanced solutions for customer care. With an intuitive and powerful ticketing system, Plank transforms the management of support requests into an effortless experience, ensuring swift responses and timely solutions.
Priority and Category
At Plank, we believe in putting the customer in control.
Our platform empowers clients to open support tickets, providing them with the flexibility to set priority levels, select relevant categories, and even attach images or screenshots to provide context to their requests.
Ticket Management
Once a ticket is submitted, Plank’s sophisticated ticket management system swings into action.
Your company gains the ability to efficiently allocate tickets to specific workgroups or designated users, ensuring that each request is in the hands of the most qualified team members for resolution.
Be able to solve assistant requests by defining specific tasks and assigning them to your workforce.
Video Calls
In today’s fast-paced world, effective communication is paramount. Plank offers more than just written correspondence.
With integrated video calling capabilities, your team can directly initiate face-to-face conversations within the chat associated with the ticket.
This seamless feature promotes real-time collaboration for more effective issue resolution.
Reporting and Analytics
Plank goes beyond just ticketing. Our platform provides in-depth reporting and analytics tools, offering valuable insights into customer interactions.
Leverage this data to identify trends, measure team performance, and make informed decisions to continuously enhance your customer care strategies.
